Privacy Policy
Mobile Auto Air Tech
Mobile Auto Air Conditioning Regas and Repair
Queensland, Australia
Effective Date: 1 July 2023
At Mobile Auto Air Tech (“we,” “us,” or “our”), we are committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, store, and disclose personal information when you engage with our mobile auto air conditioning services in Queensland, including via our website (mobileautoairtech.com) or booking form.
1. Personal Information We Collect
1.1 We collect personal information necessary to provide our services, including:
• Contact Details: Full name, email address, phone number, and residential or service address.
• Vehicle Information: Vehicle make, model, year, and registration number.
• Service Details: Information about the services requested (e.g., regas, diagnostics) and any notes provided.
• Payment Information: Bank or credit card details (processed securely via third-party providers, e.g., Stripe). 1.2 We may collect this information when you:
• Book a service online at mobileautoairtech.com.au.
• Contact us via email, phone, or in person.
• Provide details during service delivery or payment.
2. How We Collect Information
2.1 Directly from You: Through our booking form, emails, phone calls, or in-person interactions. 2.2 Automatically: Via our Squarespace website, we may use cookies or analytics tools (e.g., Squarespace Analytics) to collect non-identifying data, such as IP addresses or browsing behavior, to improve our services. 2.3 We only collect information with your consent or as required to provide services, unless legally obligated otherwise.
3. Purpose of Collection
3.1 We use your personal information to:
• Process and confirm bookings for auto air conditioning services.
• Communicate with you about your service, including quotes, confirmations, and follow-ups.
• Process payments and issue invoices.
• Respond to inquiries or complaints.
• Comply with legal obligations, such as Australian Refrigeration Council (ARC) record-keeping for refrigerant handling.
• Improve our website and services through analytics. 3.2 We do not use your information for marketing unless you explicitly consent (e.g., opt-in for newsletters).
4. Disclosure of Personal Information
4.1 We do not share your personal information with third parties except:
• Service Providers: Secure third-party platforms (e.g., Stripe for payments, Squarespace for hosting) that assist in delivering services, bound by privacy obligations.
• Legal Requirements: When required by law (e.g., to comply with Queensland’s Environmental Protection Act 1994 or court orders).
• Business Operations: To contractors or suppliers (e.g., parts vendors) with your consent, limited to what’s necessary for service delivery. 4.2 We do not sell or disclose your information for marketing purposes.
5. Storage and Security
5.1 Your information is stored securely in:
• Cloud-based systems (e.g., Google Drive, Xero) with encryption and access controls.
• Physical records (e.g., service logs) kept in locked storage. 5.2 We take reasonable steps to protect your information from unauthorized access, loss, or misuse, including regular system updates and staff training. 5.3 Payment details are processed via secure third-party gateways (e.g., AfterPay, ZipPay) and not stored by us.
6. Access and Correction
6.1 You may request access to or correction of your personal information by contacting us at contact@mobileautoairtech.com.au. 6.2 We will respond within 30 days, providing access or making corrections unless prohibited by law. No fee applies unless the request is complex. 6.3 Please provide sufficient details (e.g., name, booking date) to identify your records.
7. Complaints
7.1 If you believe we have breached your privacy, submit a written complaint to contact@mobileautoairtech.com.au with details of your concern. 7.2 We will investigate and respond within 30 days. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992. 7.3 Repeated or unsubstantiated complaints may be deemed vexatious, and we reserve the right to limit further engagement, as per our Terms of Service.
8. Data Retention
8.1 We retain personal information only as long as necessary to:
• Fulfill the purposes outlined in section 3.
• Comply with legal obligations (e.g., tax records for 7 years under Australian law). 8.2 When no longer needed, we securely delete or anonymize your information.
9. Cookies and Website Analytics
9.1 Our website (mobileautoairtech.com.au) uses cookies via Squarespace Analytics to collect non-identifying data (e.g., page visits, device type) to improve user experience. 9.2 You can disable cookies in your browser settings, but this may affect website functionality. 9.3 We do not use cookies to collect personal information without consent.
10. Changes to This Policy
10.1 We may update this Privacy Policy periodically to reflect legal or operational changes. The latest version, effective from 1 July 2023, is available at mobileautoairtech.com/privacy. 10.2 Significant changes will be notified via our website or email.
11. Contact Us
For questions, access requests, or complaints, contact: Mobile Auto Air Tech
Email: contact@mobileautoairtech.com.au
Phone: 0405516626
Website: mobileautoairtech.com.au